FAQ
Got a question about our coffee, your subscription, or a visit to the café? You'll probably find the answer below. If not, reach us at cloudlandcoffee@gmail.com and a real person (usually Kristina) will write back.
The Coffee
Where does your coffee come from? We source our coffee from countries all over the world. The countries a particular coffee comes from is always included on the label, even the region most cases.
Is your coffee organic? Yes, we only use coffee that is organically grown. We do not have the USDA symbol on our bags because we are not certified organic at our facility, but plan to be in the future.
What is fluid bed roasting? Instead of tumbling beans in a hot metal drum, a fluid bed roaster floats them on a column of hot air. Every bean roasts evenly and the chaff blows away as it goes, so you get a clean, bright cup without scorched or smoky notes.
How fresh is your coffee? We roast in small batches and ship soon after roasting, usually within a couple days. Every bag is marked with its roast date so you know exactly how fresh it is.
Which coffee should I try first? We recommend taking the coffee quiz on our website to hep you figure out which coffee to try first! The quiz is located on the home page of this website!
Do you sell whole bean or ground coffee? We recommend whole bean for the best flavor, but we're happy to grind for you. We also can grind depending on the type of coffee brewer you will use for the coffee (French press, auto-drip, Keurig, espresso).
How should I store my coffee? Keep it in its resealable bag or an airtight container, at room temperature, away from light and heat. Skip the fridge and freezer. Coffee tastes best within about a month of its roast date.
Subscriptions
How does a coffee subscription work? Pick your coffee, grind, and how often you want it delivered. We'll roast and ship it on schedule so you never run out. Subscribers save 15% on every order. You will create an account and from this account you can go in to change things on your subscription, pause or cancel anytime.
How often can I get deliveries? You can choose every 1,2,or 3weeks or monthly. We can do a custom frequency for you as well. All you need to do is email Kristina at kristina@cloudlandcoffee.com to get that set up. Change your frequency anytime by signing into your account and making the change.
Can I skip, pause, or swap coffees? Yes. Log in to your account to skip a delivery, pause your subscription, change your coffee or grind, or update your address. Changes made before your next order date apply to that order.
How do I cancel? You can cancel anytime from your account page. No fees, no phone calls. We'll ask for a quick reason so we can keep improving, and if something wasn't right, we'd love the chance to fix it. You can also request to cancel by emailing Kristina at kristina@cloudlandcoffee.com.
When will I be charged? Your card is charged on each order date, just before we roast and ship. You'll get an email reminder a couple days before each order.
Orders & shipping
How long will my order take? We roast and ship within 2-3 business days. The length of time for You'll get a tracking number by email.
How much is shipping? Shipping is dependent on the service you choose at check out We work with USPS, UPS and Fed Ex. Orders over $60 ship free.
Do you ship outside the U.S.? No. We currently only ship within the United States.
Can I pick up my order locally? Yes! Choose local pickup at checkout and grab your order at the café in Johns Creek during open hour or at the Alpharetta Farmers Market on Saturdays. For the pick ups at the farmers market, please place your order by Thursday so we can roast it on Friday.
What if something is wrong with my order? Email us at within 10 days and we'll make it right with a replacement or refund. Because coffee is a food product, we can't accept returns of opened bags, but we always want you to love what you drink.
Do you offer gift cards? Yes, digital gift cards are available on our website and physical cards are available for the shop.
Visit us
Where is the café and when are you open? We're at 11130 State Bridge Rd. Set E104, Johns Creek, GA. The café is open Monday through Friday 8am-5pm, Saturday 8am-3pm and closed Sundays.
Can I buy bags of coffee at the café? Yes. All of our coffees are available by the bag at the café, and we're happy to grind them for you on the spot.
Where else can I find you? From April through November, find us every Saturday at the Alpharetta Farmers Market. Stop by for a cup, a bag, or just to say hi. Our coffee is also used at numerous other food sales establishments. See our locations page to learn more.
Classes & events
Do you offer coffee classes? Yes. We teach hands-on classes for home baristas, including coffee tastings, pour-over brewing, and espresso fundamentals. Check out our classes page to sign up. Also, connect with us on Instagram @cloudland_coffee for the latest news from Cloudland Coffee.
Wholesale & partnerships
Do you offer wholesale coffee? Yes. We roast for cafés, restaurants, offices, and businesses around North Fulton. Wholesale partners get freshly roasted coffee on a regular schedule, help dialing in recipes, and brewing equipment recommendations.
How do I become a wholesale partner? Email Kristina at kristina@cloudlandcoffee.com or visit our Wholesale Partnership page on this website for more details.
Do you do events or fundraisers? We love supporting our community. Send requests to Kristina at kristina@cloudlandcoffee.com and we can chat more about your needs for your event or fundraiser.