Love-It Guarantee
Our Love-It Guarantee
We roast every bag to order, and we want you to love what's in your cup. If you don't, we'll make it right.
Coffee (including subscription shipments)
If you're not happy with a coffee, contact us within 30 days of the roast date printed on the bag. Opened bags are fine. You don't need to send the coffee back. We'll either send you a different coffee or refund what you paid for that coffee, whichever you prefer.
Damaged or wrong orders
If your order arrives damaged or isn't what you ordered, we'll replace it or refund it in full, including shipping. A photo of the damage helps us fix the problem with our carrier.
Brewing equipment and merchandise
Unused items in their original packaging can be returned within 30 days of delivery for a refund. Return shipping is the customer's responsibility unless the item arrived damaged or defective.
What's not covered
- Original shipping costs, except for damaged or incorrect orders
- Gift cards
- Café food and drinks. Just let us know at the counter and we'll fix your drink.
- Wholesale orders, which follow your wholesale agreement
How to reach us
Email kristina@cloudlandcoffee.com or call (678) 404-5177 with your order number and a quick note about what went wrong. We reply within one business day. Refunds go back to your original payment method and usually appear within 5–10 business days.