Pick Up/Delivery Options/Refund Policy

Free Local Delivery Options

If you order on our website and are located in one of the service areas below, you might be able to get free delivery. You will select the free delivery option at checkout. All orders must be in by Tuesdays for free local delivery. Note, if you do not live in one of the service areas below, please select the standard shipping option or the free delivery on orders of $45 or more. You can also visit some of the other businesses' websites listed below that are offering our coffee for delivery and pick up.

Service Areas:

  • Chamblee, Tucker, Doraville, Dunwoody & Norcross delivery day is Friday
  • Alpharetta, Johns Creek, Milton & Cumming delivery day is Thursday afternoons.


Other Delivery/Pick Up Options/Locations:

  • Vickery Village Farmers Market Thursdays between 9am - noon. Orders must be in by Tuesdays.
  • 2B Whole Gluten Free Bakery in Alpharetta. Orders must be made on our website by Thursday for pick up on Saturday.
  • Crave Pie in Alpharetta. Orders must be made on our website by Thursday for pick up on Saturday.
  • Java Saga Coffee. Orders must be made on our website by Thursday for pick up on Saturday.
  • Garnish and Gather offers our coffee in their grocery section of their website and they have delivery and pick up options available. www.garnishandgather.com
  • Sifted Provisions located at 3781 Presidential Pkwy, Atlanta, GA 30340. Our coffee is included in their Provision Packs. You can pick up your order at a designated time or they have delivery available in a 15 mile radius. www.siftedprovisions.com
  • Simple Bread Company offers our coffee on our website for delivery in the Tucker/Northlake areas on Saturdays. www.simplebreadcompany.com

Returns and Refund Policy:

If you are dissatisfied with the coffee you received from us, please contact us at kristina@cloudlandcoffee.com, including your order number and which coffee(s) you would like to return and why. We will offer the following options for refunds:

  • We will refund the cost of your order if it arrives damaged.
  • If you are not satisfied with your coffee we will either replace it with another type of coffee or give you your money back for the cost of the coffee.
  • Shipping costs will not be refunded.
  • Refunds will be honored up to 30 days after roast date, but not afterward.
  • There are no refunds available bagel orders.

Questions? Please fill out below and we will contact you as soon as possible.