Job Postings

Job Postings A/O 3/1/22

To apply or for more information, please email Kristina at kristina@cloudlandcoffee.com. 

Roastery & Cafe Operations Assistant

Do you currently have coffee experience? Do you want to go from being a barista to more into the operations and coffee roasting part of the coffee business? The Coffee Operations Assistant is responsible for helping the owner manage and oversee the day-to-day operations amongst our location, our coffee roasting operations and online fulfillment; maintaining all standard operating procedures and fostering a positive working environment. Candidates should possess an entrepreneurial spirit, while maintaining a strong representation of community and brand awareness. The Coffee Operations Assistant should be someone with a passion for excellence, detail oriented, operations focused, hands-on management style, great organizational skills, and strong written and verbal communication skills.

Key Responsibilities:

  • Supports the owner on all operational activities including the coffee roasting, inventory management, procurement, shipping and cafe operations
  • Actively assists in managing cafe/roastery facility including online orders and wholesale program
  • Maintain cafe and roastery records
  • Maintain blend recipes, roast profiles, and all required parameters
  • Assist with menu development and implementation
  • Ensure the café is consistently meeting or exceeding the highest standards of quality in every drink and food item served
  • Adhering to all company policies and procedures, including but not limited to: opening and closing procedures, and POS procedures
  • Help to organize and lead the Alpharetta Farmers market during the market season as well as any coffee-based community or educational events, held within or outside of the store
  • Be knowledgeable on all products offered, including coffee rotations, origins, and attributes.
  • Be knowledgeable in allergens
  • Work with owner to maintain company-wide strategies
  • Identifies all staffing and training needs, and assists with the hiring process
  • Maintains a working knowledge of all applicable brand standards
  • Maintains and supports a clean and safe working environment for all team members
  • Uses judgment and discretion to resolve less routine questions and problems and refers more complex issues to higher levels
  • Ensures all team members provide hospitable and exemplary service that exceed our guests’ expectations and creates an experience for all who come through the front door
  • Ensures that all recipes and procedures are adhered to consistently and at the highest quality along with all “grab and go” retail items
  • Have a positive, engaging attitude with customers, especially during times of high-volume

Qualifications:

  • Must have reliable transportation
  • Have or must obtain Serv-Safe Certification within 60 days
  • 2 years multi-unit retail, café, restaurant, or coffee shop experience
  • Well-organized, detailed oriented, and able to multi-task
  • Must have open availability including Saturdays and special events as needed. Must be available for opening and closing approximately 6:30 am - 3:30pm
  • Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Google Docs, Google Drive
  • Must have effective problem solving/decision-making abilities
  • Must have excellent verbal and written communication skills

Physical Demands:

Frequent standing and movement of product throughout the day by physically lifting, up to 50lbs

 Hours:

30-40 hours per week